Privacy Policy

We collect information you provide directly to us, such as: - Account Information: Name, email address, phone number, and password when you register - Profile Data: Property preferences, search history, and saved listings - Financial Information: When using our premium features, payment details processed by secure third-party providers - Communication Data: Messages you send through our platform We also automatically collect: - Device Information: Browser type, operating system, device identifiers - Usage Data: Pages visited, features used, interaction patterns - Location Data: General location based on IP address (precise location only with consent)

We use collected information to: - Provide, maintain, and improve our services - Personalize your experience with AI-powered recommendations - Process transactions and send related information - Send technical notices, updates, and support messages - Respond to your comments and questions - Analyze usage patterns to improve our platform - Detect, prevent, and address fraud and security issues - Comply with legal obligations

We do not sell your personal information. We may share information in these circumstances: - Service Providers: With vendors who help us operate our platform - Real Estate Professionals: When you choose to connect with agents - Legal Requirements: When required by law or to protect rights - Business Transfers: In connection with mergers or acquisitions - With Consent: When you explicitly authorize sharing All third-party providers are bound by strict confidentiality agreements.

We implement robust security measures including: - End-to-end encryption for sensitive data - Regular security audits and penetration testing - Multi-factor authentication options - Secure data centers with SOC 2 Type II certification - Employee access controls and training - Incident response procedures While we strive to protect your information, no method of transmission over the Internet is 100% secure.

You have the right to: - Access: Request a copy of your personal data - Correction: Update or correct inaccurate information - Deletion: Request deletion of your personal data - Portability: Receive your data in a portable format - Opt-Out: Unsubscribe from marketing communications - Restrict Processing: Limit how we use your data To exercise these rights, contact privacy@haus.com or use settings in your account.

We use cookies and similar technologies to: - Remember your preferences and settings - Authenticate your account - Analyze site traffic and usage - Deliver personalized content - Measure advertising effectiveness You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

We retain your information for as long as: - Your account is active - Needed to provide services - Required by law - Necessary for legitimate business purposes After account deletion, we may retain certain data for legal compliance, fraud prevention, or dispute resolution.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including: - Standard contractual clauses - Privacy Shield certification (where applicable) - Adequacy decisions These transfers are necessary to provide our global service.

HAUS is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.

For privacy-related inquiries: Privacy Officer HAUS Group Pty Ltd Level 12, 1 Martin Place Sydney NSW 2000 Australia Email: privacy@haus.com Phone: +61 2 8000 0000